Avilla Heritage 1

On Sunday, Jan 15, 2022, at 5:53 pm (after business office hours) I received a phone call from a guy that works at Avilla Heritage.  I was travelling back home from getting my daughter settled in at college almost 4 hours away.  He said he was calling on behalf of Avilla Heritage and the manager asked him to call me to see when and if I was moving out.  I had no idea what he was talking about.  I asked him to clarify, he said he would have the manager, Andrea call me cause he was not quite sure if he had the correct information.  On Monday, Jan 16, my grand daughter's birthday and the MLK Holiday, Andrea called me at 9:14 am to inform me that they were not renewing my lease and I had to move.  She mentioned a lot of the things that had been going on including, my lease and billing issues, Ashley calling the Grand Prairie PD on me 2 times, both were perjury and falsification, how they would be talking with Ashley about her non-professionalism attitude when her 90 - day review comes up.  And how she handled the situation by calling the authorities initially.  Ashley also set up the 1 o clock meeting and could have easily called me to say it was cancelled.  She instead called the Grand Prairie PD and said she felt threatened when I stood outside and knocked on the locked door.   Andrea also said there was a non-renewal letter mailed to me, which I have not received.  She said she would look for it because she is not sure if Ashley actually mailed it.  Andrea said she would have to find it but would probably just have to mail me another letter for 30-days to vacate.Andrea said she remembers when I came by the office to talk about my renewal, but was too busy to talk with me then so she was to get back to me, but never did.  She also talked about not charging me for the renewal and some other fees.  Im not sure why she was not billing me correctly.  I am very confused because I have been consistently reaching out to the Avilla Heritage staff by email and in person. She said Ashley threw away the email that I sent her regarding the billing errors and maintenance requests, so she was not able to contact me.  She also said Ashley told her that I came by to discuss the email.  Andrea said she mistakenly talked to another tenant named Sharon about my apartment issue, which is a violation of privacy.  She said Ashley did not tell her the correct tenants name to talk to. She also mentioned how Ashley was new and overworked and probably going remote and all the other new changes.  She also said Ashley was "Red" Im not sure what that means, but that she is a direct and an assertive type of person?   Also that they new management company is trying to save money by not hiring enough staff to provide the services that they are charging tenants for. In addition to a few other deceptive management procedures.   This is a direct violation of the Deceptive Trade Practices Act.  Andrea also talked about this new management company who has all these properties now and not enough staff and resources to manage the day to day activities of the tenants.    This has been a very very stressful situation for my family and I.  We have had false allegations made against us by Avilla Heritage Staff , including Andrea, Ashley and the tall maintenance guy with glass.  The office staff have been practicing deceptive trade acts against us as customer.  My daughter and I are being displaced.  We have felt threatened, humiliated and are experiencing extraordinary amounts of pain and suffering caused by the front office staff and maintenance at Avilla Heritage.